Refund policy

BESSMERA sells one-time 30-day digital access with no automatic renewal. You may request a refund review when: • the payment was charged twice; • the bank confirmed payment but access was not activated and technical support could not restore it within a reasonable time; • a technical failure made the paid digital access effectively unusable; • mandatory consumer rights applicable to your situation require a refund. Before payment, the user separately requests immediate digital access and acknowledges the effect this may have on the withdrawal right. Once supply of the digital content begins, the withdrawal right may be lost to the extent permitted by applicable law. BESSMERA does not limit mandatory consumer rights in the consumer’s country of residence. How to submit a request: 1. Use My account → Technical support or email the seller. 2. Include the account email, approximate payment date/time and, if available, a payment reference or screenshot. 3. Explain the reason for the request. Do not send full payment-card details. We review the payment status, whether access was delivered, and service usage. The outcome is sent through the same channel. If a refund is approved, it is processed through the payment route available to the seller/Monobank, subject to bank processing times. This policy supplements the Terms of Use and does not waive rights that cannot lawfully be limited by contract.